FAQ
Find answers to frequently asked questions about our tours, bookings, and travel arrangements to help you plan your journey with confidence.
What kind of tours does Horizon Bali offer?
We specialize in private and customizable day tours across Bali, Nusa Penida, Nusa Lembongan, and North Bali. Whether you’re seeking cultural experiences, nature adventures, or scenic getaways, we’ve got you covered.
How do I book a tour?
Book on our website, then confirm your booking via WhatsApp at +62 859-3158-3348 to check availability and get support or discounts.
Do you offer hotel pick-up and drop-off?
Yes! All of our tour packages include free hotel pick-up and drop-off from most areas in Bali. Just provide your hotel details during booking.
Can I pay using MasterCard?
Yes! Just contact us on WhatsApp first to confirm your booking. After everything is agreed, we’ll send you a secure payment link where you can pay using MasterCard, Visa, or other cards. Quick, easy, and safe!
Are your tours private?
Yes, most of our tours are fully private, so you won’t be grouped with strangers. You’ll enjoy the flexibility to explore at your own pace with a personal driver/guide.
What payment methods do you accept?
We accept cash (IDR/USD), bank transfer, and online payments through trusted gateways. WhatsApp us to confirm the best option for your location.
Is it safe to travel to Nusa Penida?
Yes, our team follows strict safety standards. We work with experienced drivers and boat operators to ensure your comfort and security throughout the trip.
How long are the day tours?
Most tours last 8 to 10 hours, depending on the destination and activities. For island tours (e.g. Nusa Penida), we coordinate fast boat transfers and ensure timely returns.
Do I need to book in advance?
We recommend booking at least 1–2 days in advance to secure availability—especially during high season. Last-minute bookings are possible, but subject to availability.
What if I want to customize my itinerary?
No problem! We’re happy to help you build a custom itinerary that fits your interests, schedule, and budget. Just let us know your ideas via WhatsApp.